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Frequently Asked Questions
What are your hours of operation?
How do I place an order?
How do I ask for help?
How can I be sure the product I choose will be imprinted correctly?
Can I get a physical sample before you produce my entire order?
Can I order a random sample of a product before I order?
How long does it take to produce my order?
Do you offer rush service?
Can products have more than one imprint color?
What is a set up charge?
How is my order shipped?
Can shipping be expedited?
How do I pay for my order?
Should I register with Corporate Choice Promotions?
What is your privacy policy?
What are your requirements on artwork?
How do I send my artwork to Corporate Choice Promotions?
What are your hours of operation?
Corporate Choice Promotions is open for you 24/7. Feel free to browse our
products, request a quote using our "Help Me, Please!"
icon, place an order, or send us your artwork anytime you choose. A customer
service representative is available 7AM-5PM MST, Monday-Friday. In the event
our customer service staff are assisting other clients, please feel free to
send us an email at service@corporatechoicepromos.com or leave us a phone message
and we will respond promptly. For your convenience, our phone number is
602-216-0599.
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How do I place an order?
Placing an order with Corporate Choice Promotions is easy. Just find the item
you want and select the buy now icon. Please provide as much detail as you can
regarding quantity, item color, imprint color and the date you need the item. A
member of our customer service team will always contact you to confirm your
order for accuracy and answer any questions you might have.
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How do I ask for help?
Corporate Choice Promotions is committed to providing you with the right
promotional product at the best possible price…period. Our website is the
easiest way for you to be sure you are getting the best product for your money.
Do you need help finding that perfect item to promote your company or event?
Have you seen an item on another web site or found a fun promotion in a catalog
or at a tradeshow, but have no idea how to find that item for your company?
Then you’ve come to the right place. Just click on the "Help
Me, Please!" icon on the home page, complete as many of the fields as
possible and we will research your request and respond to you right away. We
have the experience and the creativity to make your event a success. Say
goodbye to guesswork and let us take care of everything.
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How can I be sure the product I choose will be imprinted correctly?
At Corporate Choice Promotions, we are experts. We take great care in
processing your order correctly and making sure you get exactly what you
expect. In order to prevent confusion, all orders include a paper or digital
art proof that shows the size and layout of your imprint. This process is the
best way to make sure your imprint is perfect before your order goes into
production. Depending on the product you ordered, we will either fax a black
and white copy or email the digital proof for your approval.
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Can I get a physical sample before you produce my entire order?
Yes, this is called a pre-production proof. We recommend a pre-production proof
for all large orders. We are happy to provide a pre-production proof free of
charge for all orders over $5000.00. Please be advised that a pre-production
proof often adds a few days to the production time.
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Can I order a random sample of a product before I order?
Absolutely. Just find the item you would like and click on Order a Sample. We
provide samples under $15.00 free of charge to all of our registered clients.
Samples over $15.00 are available but are charged to your credit card. We are
happy to deduct the cost of the sample from your order total. Please provide a
UPS or FedEX number to cover the cost of shipping your item via ground or air.
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How long does it take to produce my order?
Production time often differs depending on the item ordered. However, most
products are manufactured within 7-10 working days after proof approval. For
your convenience, we will provide you with an estimated ship date when we
confirm your order. If you need your order to arrive to you by a specific date,
please provide a firm in-hands date so we can determine the best way to produce
and ship your order so it arrives just in time.
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Do you offer rush service?
Yes. While standard production is typically 7-10 working days, many products
can be produced within 1-3 working days. Please see our list of Quick Ship
Products on our home page. You may be surprised at how quickly we can get
things done for you!
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Can products have more than one imprint color?
In most cases, products can be imprinted in several different colors and in
some cases items can be imprinted in 4 color process. Typically, product prices
include a one color imprint in one location on the item. Additional color
imprints and imprint locations can be added to most items for a small charge
depending on the product. We will advise you of any additional charges before
processing your order.
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What is a set up charge?
In order for us to take your logo and imprint it on a product we need to create
a “screen” or “die” that has your imprint on it. To do this correctly takes
time and expertise and is critical to making sure your imprint looks great. Set
up charges vary depending on the product but can run anywhere from $20 to $50
per color per location. We will confirm all set up charges with you at the time
of your order.
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How is my order shipped?
We ship your order directly from our factory to your door using UPS or FedEX
ground service. Shipping costs are additional and is based on the weight,
dimensions, address and the shipping method you select. In order to keep your
shipping costs low, we will always ship your order by the most economical
method available that will also ensure that your order arrives just in time. We
can ship to all locations served by UPS and FedEX. Please note, UPS and FedEX
does not ship to post office boxes.
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Can shipping be expedited?
Yes. While we typically ship using UPS or FedEX ground service, we may also
ship your products via 3 Day, 2 Day, Standard Overnight, Overnight AM Delivery
and even Same Day Sonic Delivery if necessary.
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How do I pay for my order?
For your convenience, we accept all major credit cards including Visa, Master
Card, Discover, and American Express. We will also accept your company check
and company purchase orders from our registered clients. Please call for more
information. All orders will be put into production immediately after payment
arrangements have been completed.
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Should I register with Corporate Choice Promotions?
Of course! By registering with us we are able to serve you better. You will be
eligible to receive special offers and discounts that will help you get the
most from your promotional advertising budget. Also, you will receive our
regular newsletter with great new ideas to build your business.
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What is your privacy policy?
While we maintain all of your account information in our secure servers, we
take special steps to protect your personal and order information. In addition,
we will not share or sell any of your personal or business information with any
other company. Period.
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What are your requirements on artwork?
We can work with all forms of artwork. The preferred format for artwork is EPS
(Encapulated Postscript). These files typically have a .eps or .ai extension
after the file name. EPS format files allow us to increase or decrease the size
of your artwork without losing any resolution. If you do not have artwork in
the preferred format, our artists can help. Just send us what you have and we
will take care of the rest. We are happy to make minor modifications and touch
ups free of charge.
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How do I send my artwork to Corporate Choice Promotions?
Please send your logo or artwork to art@corporatechoicepromos.com.
If the file is too large to email, please ship a disk or hard copy directly to
our art department:
Corporate Choice Promotions
Art Department
10869 N. Scottsdale Road
Suite 103-151
Scottsdale, Arizona 85254
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